Knowledge-grounded AI
Upload business documents and let the assistant answer from your approved company knowledge instead of guessing.
AI customer support with human control
Grounded answers. Human control.
Every customer reply begins from a trusted root: the business’s own knowledge. ReplyRoot turns that knowledge into supported AI answers, keeps each conversation in context, and gives human agents control whenever a customer needs them.
No-code widget setup
Human handoff built in
Organization-scoped data
Overview
Your customer support workspace
Readiness, knowledge, activity, and limits in one view.
Knowledge ready
24
Needs attention
3
AI responses
1,284
Widget status
Active
Operational readiness
92readiness
Based on knowledge, widget, processing health, and inbox
Subscription and usage
AI messages68%
Conversations54%
Storage41%
Knowledge
Answers from approved company content
Control
AI and human ownership stay explicit
Operations
Usage, document health, and queues
History
Closed support cases remain auditable
Customer support workspace
Everything needed to move from documents to resolved conversations.
ReplyRoot connects knowledge preparation, AI answers, human support, conversation history, and usage controls in one organization-scoped product.
Human handoff that stays in context
Customers can request a person, agents can take over, reply, and return the conversation to AI when the case is ready.
One embeddable website widget
Add customer support to a website with a lightweight script, then control branding, origins, and availability from the dashboard.
Operational visibility
See knowledge readiness, conversations that need attention, workspace analytics, support activity, usage, and limits in one place.
Conversation lifecycle
Keep active support cases separate from closed history, preserve audit details, and let returning visitors start a clean new case.
Organization isolation
Documents, conversations, widget sessions, usage, and settings remain scoped to the correct organization.
Human handoff
AI handles known questions. Your team handles the moments that need judgment.
The Agent Inbox makes ownership visible. Agents can take over an active case, respond with the full conversation context, resume AI, or close the case with an auditable reason.
AI stays silent while a human controls the case.
Customer, AI, and agent messages remain in one timeline.
Closed cases remain available as read-only history.
Agent Inbox
Needs attention
Visitor 48A2
Asked for an agent
Visitor 119C
Delivery question
Visitor 7F20
Installation support
Visitor 48A2
Website · Human support requested
Do you provide installation after delivery?
Yes. Installation can be arranged after delivery through our support team.
I would like to speak with a person before confirming.
Write an agent reply…
How it works
From company files to customer answers in four clear steps.
The workflow is designed so business knowledge, automation, and human responsibility remain visible at every stage.
Upload company knowledge
Add PDF, DOCX, TXT, XLSX, or CSV files. Background workers extract, chunk, embed, and prepare the content for retrieval.
Install the website widget
Configure the welcome message, brand color, allowed origins, and copy the generated embed snippet into the customer website.
Let AI handle known questions
The assistant routes intent, retrieves organization knowledge, and responds only when the available evidence supports an answer.
Escalate and resolve
Agents receive handoffs in the inbox, take control, reply, resume AI, and close the support case with an auditable reason.
Customer support
AI assistant available
Hi! Ask me about products, delivery, payments, or request a human agent.
What payment methods do you accept?
We accept cash, bank transfer, and supported card payments. A team member can confirm options for your order.
Type your message…
Powered by ReplyRoot
Customer-facing experience
A website widget that keeps customers close to the business.
Configure the welcome message, brand color, allowed website origins, and availability from the dashboard. Customers keep the same visitor identity across support cases while each closed case remains separate.
Fast installation
A generated script snippet connects the widget to the organization.
Mobile ready
The chat adapts from a floating panel to a focused small-screen experience.
Accessible controls
Keyboard focus, live status, and conversation states remain explicit.
Safe continuity
Closed conversations cannot receive new messages; customers start a new case.
Control and safety
Built around scoped access, controlled limits, and recoverable operations.
ReplyRoot includes organization-aware authorization, secure widget sessions, upload validation, transaction-safe usage accounting, monitored operations, and tested backup and recovery workflows.
Tenant isolation
Organizations access only their own documents, conversations, settings, and usage.
Transaction safety
Records and usage counters commit or roll back together, including failed uploads.
Usage limits
Concurrent requests are checked atomically against configured monthly and storage limits.
Upload controls
Supported file validation, generated storage names, cleanup, and processing states are built in.
Founding customer program
Launch with guided setup instead of figuring it out alone.
Controlled pilot customers receive hands-on onboarding, knowledge preparation guidance, widget installation review, real conversation testing, and a launch-readiness review before customer-facing use.
Included in guided onboarding
Workspace and organization setup
Document preparation and upload review
Widget installation and origin configuration
Known, unknown, and handoff scenario testing
Agent Inbox workflow walkthrough
Usage and launch-readiness review
Frequently asked questions
The important questions before putting AI in front of customers.
These answers describe the current product behavior and launch scope.
What kind of businesses can use ReplyRoot?+
ReplyRoot is designed as a cross-industry AI customer support platform. Any organization with repeatable customer questions and documented business knowledge can configure it around its own information.
Does the AI answer from the public internet?+
The customer support assistant is designed to answer from the organization’s uploaded knowledge. When the system cannot support an answer with the available information, it can fall back or hand the case to a person.
Can a human agent take control of a conversation?+
Yes. An agent can take over an active case, reply while AI remains silent, resume AI later, or close the case with a reason that remains in history.
Which document formats are supported?+
The current upload flow supports PDF, DOCX, TXT, XLSX, and CSV files, with validation, processing states, retries, and storage tracking.
How is usage controlled?+
Organizations have transaction-safe monthly counters and configurable limits for conversations, messages, document uploads, and storage.
Give customers faster answers without removing the human option.
Create an account, upload company knowledge, configure the widget, and test the complete AI-to-agent support flow.